We know that if you need to make one delivery, there’s a good chance you’ll need to make several. That’s why it’s important to us to treat you as a member of the GoDirect family. We won’t just look at you as another number or schedule. You have needs, expectations and values that we strive to meet and exceed with our service.
Based in the Heartlands of Birmingham, just ten minutes away from the M42, Junction 6 we’ve been in the courier and delivery game for over 15 years. We have the experience, knowhow and expertise to ensure your consignments get to their destination as needed and on time.
Our ability to cater to your changing needs means we’re unique in the world of delivery service. As we have a range of vehicles from articulated lorries to bikes we can literally tailor a cost-effective solution for you at exceptional value.
Our growing success comes down to the way in which we have built our business. And that’s around three key deliverables. These deliverables are the core of our ethos. We live and work by them and they mean the world to us.
Value, Commitment and Service.
Value: At the end of the day we all want value for money. There’s nothing worse than receiving a service to then look at your bill and get a rude shock. Our goal is to make sure you’re clearly aware of the costs involved and to make sure we can fulfil your needs with a cost-effective solution. Clear communication, transparency and exceeding expectations are how we help to deliver value without compromising on our high standard of service.
Commitment: When we promise to do something, it gets done. When we commit our service to you we do everything within our power to make sure it meets and hopefully exceeds all your expectations. Our commitment to you as a customer helps give you peace of mind that we will do whatever it takes to make sure you get the service and value you expect. We’re so passionate about this if we can’t deliver your goods as promised, we will simply refund your money.
Service: At the end of the day the proof is in the pudding. And that means making sure that when we’re on the job we uphold our exceptional standards of service. We treat you as part of the GoDirect family, which means we treat your delivery as though it’s our own. We do not compromise on our delivery of service and we strive to give you the peace of mind that your delivery is being taken care of by the best in the business.
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